What it may mean
The sensor is unable to provide a glucose reading.
What you can do
Please wait. If the abnormality persists for more than 3 hours, the app will prompt you to replace the sensor.
We apologize for the inconvenience. If you have completed the above steps and the issue persists, please contact us.
We are here to help. We are available: 5 days a week 8 AM to 8 PM Western Time, excluding holidays. Call us at 604-565-0058
Important Safety Information
FreeStyle Libre 14 day, FreeStyle Libre 2 and FreeStyle Libre 3 systems: Failure to use FreeStyle Libre systems as instructed in labeling may result in missing a severe low or high glucose event and/or making a treatment decision, resulting in injury. If glucose reading and alarms (if enabled) do not match symptoms or expectations, use a fingerstick value from a blood glucose meter for treatment decisions. Seek medical attention when appropriate or contact Abbott at 855-632-8658 or FreeStyleLibre.us for safety info.
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