What it may mean
The NFC scan failed. The NFC position on the phone does not align with the product.
What you can do
Try to start your pet's sensor again. Identify the NFC position on this phone model. Ensure the phone makes contact with the product during scanning. Generally, the NFC on Android phones is located in the middle of the phone, while on iPhones, the NFC is positioned near the camera.
We apologize for the inconvenience. If you have completed the above steps and the issue persists, please contact us.
We are here to help. We are available: 5 days a week 8 AM to 8 PM Western Time, excluding holidays. Call us at 604-565-0058
Important Safety Information
Adapet Pet CGM A1: Failure to use Adapet Pet CGM A1 systems as instructed in labeling may result in missing a severe low or high glucose event and/or making a treatment decision, resulting in injury. If glucose reading and alarms (if enabled) do not match symptoms or expectations, use a traditional blood glucose meters for treatment decisions.
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